Terms of service

Welcome to our corner of the flower world. By hanging out on our website, placing an order, or purchasing from us, you agree to these basic terms. We like to keep things straightforward, fair, and transparent for everyone.

1. General Conditions

  • Business Operations: Island Bloomery operates as a flower farm based in Victoria, Australia. All transactions, prices, and agreements are governed by the laws of Victoria and the Commonwealth of Australia.

  • Updates to Terms: We reserve the right to update or modify these Terms of Service at any time without prior notice. The version published on our website at the time of your order will apply to that purchase.

2. Photos, Content & Intellectual Property

We pour our heart, soul, and endless hours into growing these blooms, and that includes taking every single photo you see on our website and social media.

  • Strict Copyright & No Copying: All photos, text, product descriptions, graphics, and content on this website and our social media channels are our exclusive property and are protected under Australian copyright law. You may not download, screenshot, copy, reproduce, distribute, or use any of our media for any purpose—whether personal, non-commercial, or commercial—without our express written permission.

  • Growers & Sellers: Under no circumstances may other sellers, growers, or nurseries use our imagery, text, or descriptions to market, represent, or sell their own stock.

  • Sharing on Social Media: You are welcome to reshare our content on social media only if you leave the image unedited and clearly tag and credit @islandbloomery. Reposting for the purpose of selling competing products or stock or without tagging and crediting us is strictly prohibited.

3. Shopping Cart & Order Processing

  • Cart Reservations: Putting an item into your online shopping cart does not lock it in or reserve it. Stock is only secured once you have fully completed the checkout process and received an order confirmation email.

  • Combining Orders: Because our packing system is fast-moving and organized, we can combine up to 3 separate orders and refund excess shipping costs. Please contact us within 48 hours of ordering to combine your orders. Provide your order numbers in your request.

  • Pricing & Currency: All prices listed are in Australian Dollars (AUD) and include GST where applicable.

4. Living Stock & Seasonal Variations

We deal with live, perishable items like tubers, corms, plugs, and cuttings. Mother Nature is the ultimate boss, but we promise to only ever send out stock we would proudly plant in our own patch.

  • Arrival Inspection: Please open and inspect your parcel the moment it arrives. If anything looks damaged from transit or has an issue, you must email us with clear photos within 48 hours of delivery so we can help.

  • Post-Delivery Care: Once that 48-hour window passes, the care shifts completely to you. We cannot be held responsible for rot in storage, unexpected frosts, hungry garden pests, or local weather conditions.

  • Mislabelled Blooms: If a label gets mixed up and a flower blooms a completely different variety or colour than what you bought, send us a photo while it's in bloom. Mistakes can happen, and we will work out a fair solution with you.

5. Community Guidelines & Kindness

This is a small passion business. We love our community and expect everyone to treat us with basic decency and respect. We reserve the right to cancel orders, refuse service, or block anyone who uses aggressive, abusive, or disrespectful language in our inbox. Let's keep the flower community wholesome and kind.

6. Limitation of Liability

To the maximum extent permitted by law, Island Bloomery's liability for any claim arising out of a sale or transaction is limited to the purchase price of the products supplied (or the replacement of those products).