Refund policy

At Island Bloomery, we take great care in growing, sourcing, packing, and shipping our plants, flowers, and seeds. As many of our products are live or perishable items, proper handling and care after delivery is essential. Please read our policy carefully before purchasing.

Perishable Nature of Our Products

Due to the perishable and seasonal nature of live plants, tubers, corms, fresh cut flowers, and seeds, we generally do not accept returns or offer refunds for:

  • Change of mind or ordering mistakes

  • Improper care, watering, or storage after delivery

  • Environmental factors including heat, frost, pests, disease, rot, or weather damage

  • Delayed unpacking or planting

  • Failure to follow provided care instructions

  • Cosmetic imperfections that do not affect plant health or viability

  • Germination or growth failure caused by local conditions after delivery

All plants and flowers naturally vary in size, colour, growth habit, and appearance.

Arrival & Inspection Timeframe

Please unpack and inspect your order as soon as it arrives.

  • Fresh Flowers: Please inspect immediately upon arrival. If your flowers arrive significantly damaged or incorrect, contact us within 24 hours of delivery.

  • Live Plants, Tubers, Corms, Plugs, Cuttings & Seeds: Please unpack and inspect immediately. If there is an issue, contact us within 48 hours of delivery.

When contacting us regarding an issue, please provide:

  1. Your order number

  2. Clear photos of the item and shipping packaging

  3. A brief description of the issue

We may offer a replacement, store credit, or refund where appropriate. Claims made outside these notification periods may not be eligible for consideration.

Fresh Flowers

Fresh flowers are perishable, and natural variation is part of their beauty.

  • Stem count, bloom size, colour tones, and varieties may vary slightly from photos depending on seasonal availability.

  • Flowers continue to open and change after delivery.

  • Vase life depends on environmental conditions and care. To maximise vase life, flowers should be unpacked promptly, stems trimmed, and placed into clean, cool water.

We do not offer refunds or replacements for natural variation in colour or bloom stage, reduced vase life caused by heat or improper care, or minor cosmetic movement during transport.

Live Plants, Plugs, Rooted Cuttings & Tubers

Live stock can experience minor stress during transit. Some wilting, yellowing, soil disturbance, or minor leaf damage is normal, and plants typically recover quickly with proper care.

Once live stock is delivered, ongoing performance depends on factors outside our control, including climate, watering, soil health, planting depth, and local pest pressure. We cannot offer refunds or guarantees for stock that fails to grow or rots post-planting.

Seeds

Seed germination rates depend heavily on sowing methods, soil temperature, moisture, depth, and handling. Because germination is influenced by growing conditions outside our control, we cannot guarantee germination success.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the items replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.